Frequently Asked Questions
Everything you need to know about our premium outdoor furniture.
What is Highwood furniture made of?
Our furniture is crafted from a proprietary high-grade poly material that mimics the look and feel of natural wood without the maintenance requirements of real timber.
Can I leave my furniture outside year-round?
Yes, Highwood products are engineered to withstand all four seasons. They are moisture-resistant and contain UV inhibitors to prevent fading, cracking, or peeling in extreme weather.
How do I clean and maintain my outdoor set?
Maintenance is simple. Just use soapy water and a soft-bristle brush to remove dirt or debris. Unlike wood, our furniture never needs to be sanded, stained, or painted.
How long does shipping take?
Standard orders typically ship within 3-5 business days. Delivery times vary by location but generally arrive within 7-10 business days via ground shipping.
What is your return policy?
We offer a 30-day return window for items in their original packaging. Please note that return shipping costs may apply unless the item is defective.
Does Highwood furniture come with a warranty?
Yes, we provide a 12-year residential limited warranty and a 1-year commercial limited warranty to ensure your investment is protected against manufacturing defects.